Return Policy

We strive for your complete satisfaction. If you're dissatisfied with your purchase for any reason, you may return it to SouthernSupply.co within 30 days, subject to the conditions outlined below. Please review the conditions carefully. Failure to meet these conditions may result in refusal of the return or imposition of a restocking fee of at least 20%.

All Ammo Sales Are Final. This policy does not apply to ammo.

Return Authorization (RA) Number: All returns require a Return Authorization (RA) number, which you can obtain by contacting us via email at support@southernsupply.co.

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Return Shipping: You are responsible for covering all shipping expenses associated with returning your order to our warehouse unless the error was made on our part.

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Return Shipping Options: Customers have the freedom to choose the carrier for returning their orders. We recommend using a shipping method that includes tracking and insurance, as we cannot be held liable for lost return shipments.

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Local Returns: Due to the ongoing pandemic, SouthernSupplyCo is currently not accepting local returns.

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Missing Items or Packages: Claims for missing items or packages must be submitted within two business days of the tracking status showing "delivered."

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Restocking Fees: Orders exceeding $200 will be subject to a 10% restocking fee.

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Product Condition:

• Returned products must be in unused and unaltered condition, with original and undamaged packaging, within 30 days of purchase to qualify for a refund, credit, or exchange.

• Products removed from packaging or with broken manufacturer seals are non-returnable.

• Installed or inserted products cannot be returned. The responsibility for product fitment lies with the customer.

• We do not accept returns for used or opened products due to incorrect ordering under any circumstances.

 

Defective or Damaged in Transit:

• Defective products can be returned to our warehouse within 30 days of purchase for a refund, credit, or exchange, irrespective of whether the item has been opened or used.

• All defective returns undergo testing upon receipt. Items deemed non-defective may incur a restocking fee or be returned to the customer at their expense.

• Claims for items damaged during transit must be made within 2 business days of receiving the merchandise.

 

Exchanges: If an exchange item cannot be provided for any reason, a refund will be issued to the original form of payment. Please note that our system cannot process exchanges for items not included in the original order.

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Returned/Unclaimed Orders: Refused, undelivered, or abandoned packages will incur a 20% service fee.